Support
Getting Started
FAQ
Support Contacts
We provide support through multiple channels:
- Contact your Customer Success Manager (CSM)
- Send a request to support@ticura.io
- We offer Slack Connect channels for communication; please talk to your CSM if you are interested.
Knowledge Base
Title |
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Instructions for installing and using the Suricata CLI with a tailored rules feed from Ticura, enabling automated threat detection updates. |
Setup & config guide for Crowdstrike Falcon API integration |
Fortinet Fortigate Nextgen Firewall Setup & config guide for Fortinet Fortigate Nextgen Firewall |
Necessary steps to integrate the ticura subscription in your MISP instance |
Setup & config guide for Ticura Threat Intelligence Feed consumption via TAXII2.1 in Splunk Enterprise Security. |
STIX/TAXII 2.1 - Data Structure Details about ticuras implementation of STIX 2.1 and TAXII 2.1 |
STIX 2.1 - Product Integrations Details about how to integrate and use STIX/TAXII 2.1 data in specific products |
Browser Extension - ticura Search Instructions for installing and using the ticura Search browser extension for Firefox and Chrome, enabling quick threat intelligence lookups directly from the browser. |
Confidence & Risk Score Calculations at Ticura This article explains how Ticura calculates normalized risk and confidence scores for threat intelligence indicators by combining source-native ratings with additional contextual logic Sign in to read this article |
Source Features Overview of standardized features used by Ticura to measure the completeness, accuracy, and operational value of threat intelligence data, including temporal, contextual, quality, and operational metrics. Sign in to read this article |