Support
Getting Started
FAQ
Support Contacts
We provide support through multiple channels:
- Contact your Customer Success Manager (CSM)
- Send a request to support@ticura.io
- We offer Slack Connect channels for communication; please talk to your CSM if you are interested.
Knowledge base
Title |
|---|
Instructions for installing and using the Suricata CLI with a tailored rules feed from Ticura, enabling automated threat detection updates. |
Setup & config guide for Crowdstrike Falcon API integration |
Fortinet Fortigate Nextgen Firewall Setup & config guide for Fortinet Fortigate Nextgen Firewall |
Necessary steps to integrate the ticura subscription in your MISP instance |
How to speed up a slow OpenCTI TAXII import on large feeds Tune OpenCTI workers and missing-reference retries to speed up large TAXII 2.1 feed imports, then run a second pass for dropped relationships. |
Setup & config guide for Ticura Threat Intelligence Feed consumption via TAXII2.1 in Splunk Enterprise Security. |
STIX/TAXII 2.1 - Data Structure Details about ticura's implementation of STIX 2.1 and TAXII 2.1 |
STIX 2.1 - Product Integrations Details about how to integrate and use STIX/TAXII 2.1 data in specific products |
Browser Extension - ticura Search Instructions for installing and using the ticura Search browser extension for Firefox and Chrome, enabling quick threat intelligence lookups directly from the browser. |
Confidence & Risk Score Calculations at Ticura This article explains how Ticura calculates normalized risk and confidence scores for threat intelligence indicators by combining source-native ratings with additional contextual logic Sign in to read this article |